Effective Date: [Insert Date, e.g., November 19, 2024]
These Terms and Conditions (“Terms”) govern the access to and use of all medical, surgical, and supportive services provided by Wockhardt Hospital (“the Hospital,” “we,” or “us”). By seeking treatment, accessing our facilities, or using our digital services, you (“the Patient” or “you”) agree to comply with and be bound by these Terms.
1. Provision of Medical Services
Professional Standard: All medical services will be rendered by qualified and credentialed personnel in accordance with the established clinical standards and ethical guidelines of the medical profession.
Consent to Treatment: By commencing treatment, you acknowledge that you have provided or will provide Informed Consent for all procedures, surgeries, and treatments, understanding the nature, risks, benefits, and alternatives involved.
Right to Refuse: You have the right to refuse any treatment or procedure at any time, provided you understand the medical consequences of such refusal.
2. Patient and Visitor Responsibilities
Accurate Information: You must provide accurate and complete personal, medical, and insurance information to the treating physicians and administrative staff.
Compliance with Instructions: You must comply with the treatment plan and instructions provided by the medical team. Failure to comply may affect the outcome of treatment, for which the Hospital shall not be held liable.
Hospital Rules: You and your visitors must comply with all security, visitation, and conduct rules established by the Hospital. Disruptive or abusive behavior may result in the termination of visitor privileges and, in severe cases, transfer or discharge of the patient (subject to medical safety).
3. Financial Responsibilities
Payment Obligation: You are ultimately responsible for the full cost of all services rendered, regardless of your insurance coverage.
Insurance Claims: While we assist with filing claims to your insurer, final payment remains your liability. You must pay all deductibles, co-payments, and non-covered charges promptly.
Estimates: Any cost estimates provided are based on anticipated treatment and may change based on the actual course of care, complications, or additional services ordered by the physician.
4. Limitation of Liability and Indemnification
Medical Outcome: Due to the inherent uncertainties of medical practice, Wockhardt Hospital, its physicians, and staff do not guarantee any specific result or outcome of any treatment or procedure.
Hospital Liability: Our liability for any injury or loss arising from the provision of services is limited to instances of professional negligence, as defined by applicable law. We are not liable for the actions or omissions of third parties, such as external ambulance services or non-affiliated consultants.
Personal Property: The Hospital is not responsible for the loss, theft, or damage of personal belongings, valuables, or money brought into the premises.
5. Intellectual Property
All content, logos, trademarks, and design elements on the Hospital’s website, patient portals, and written materials are the property of Wockhardt Hospital. Use or reproduction without express written permission is strictly prohibited.
6. Governing Law and Dispute Resolution
These Terms and any dispute related to the provision of non-clinical administrative services shall be governed by the laws of [Insert the Country/Jurisdiction, e.g., India]. Any disputes shall first be subject to mediation. If mediation fails, the parties agree to submit to the exclusive jurisdiction of the courts located in [Insert the relevant city, e.g., Mumbai]. Disputes related to medical malpractice or negligence will be governed by the specific laws and forums applicable to those claims.
7. 📢 Notification and Communication Consent
By accepting these terms, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, or any other digital communication platforms.
If you prefer not to receive such updates or marketing communications, you may opt out by contacting us at info@wockhardthospital.shop.